Many years ago, we dealt with a local retail clothing chain that catered to a young demographic. They were very aware of their market’s needs and wants, and the importance of how well their brand reflected that market. The owner was relatively young himself, but a very intelligent fellow with valuable experience and good business instincts. Often, when we presented a campaign, he would stare at it for a while and muse over the creative or messaging. He would say something along the lines of “This isn’t anything like I had in mind… but let’s consider how it might play out and what it can do for our brand.” Nine times out of ten he endorsed the campaign. Only part of the credit goes to our team. A large part of the credit goes to the client: first of all for providing us with the insight to fully appreciate his market; and then to remove any ego from his decision and apply his business and market knowledge to best support his brand.